WARRANTY & RETURNS
JHS Pedals stands behind the quality of every product we make and is committed to delivering exceptional customer service. Since our founding in 2007, our warranty policy has evolved to better serve our customers, and we honor the specific warranty terms that applied to each product at the time of its production or purchase. Our current warranty policy, effective September 2020, is outlined below.
As of September 2020, JHS Pedals offers a 4-year limited warranty (6 months for 3 Series pedals and DIY Kits, i.e. Notadümble and Notaklön) covering any defects in parts or internal components that affect the function or operation of your pedal. This warranty is non-transferable and requires registration through our warranty portal.
- Warranty repairs are covered at no cost to the customer, including return shipping.
- Shipping labels are provided for pedals within the first 30 days of purchase. After 30 days, the customer is responsible for shipping the pedal to JHS.
- Non-warranty repairs are available at reasonable rates; return shipping is included in all quoted repair costs.
- International distributor warranty policies may supersede JHS's manufacturer warranty. Please contact your regional distributor for details.
- All international repairs, warranty or non-warranty, are subject to a $25 return shipping fee.
The following are not covered under warranty but can be repaired by JHS at a reasonable cost:
- Broken knobs, pots, or jacks resulting from physical abuse or mishandling.
- Any damage resulting from tampering with internal trim pots. Several JHS pedals use trim pots that are factory-set for proper circuit operation, and adjusting these will void your warranty.
- Any attempted repairs or modifications to the circuit not performed by JHS Pedals.
Unless explicitly stated in the product description, we will accept full or partial order returns. All returns must be requested within 14 days of receiving your items. Returns requested after 14 days will be refused.
PLEASE NOTE: DIY KITS including the NOTAKLON, NOTADUMBLE, and others, are considered a final sale item and returns will not be accepted.
Items must be returned in like-new condition with original packaging contents. If items are not in like-new condition with original packaging, a 25% restocking fee may be applied.
Refunds will be issued against the original form of payment and may take 3–5 business days to be processed upon receiving the item(s). JHS Pedals does not control how quickly your financial institution posts refunds.
All items purchased from authorized JHS Dealers are subject to the Dealer's terms and conditions for returns. Items purchased from authorized JHS Dealers cannot and should not be returned directly to JHS Pedals.
Even the best-built pedals occasionally need attention. When that happens, our technicians are ready to help get your JHS pedal back in working order. Visit our Customer Support Inquiry page to submit a repair request or ask about a malfunctioning pedal.
| Period | Coverage |
|---|---|
| 2007 – May 2016 | 2-Year Limited Warranty |
| June 2016 – May 2017 | Limited Lifetime Warranty |
| June 2017 – Aug 2020 | Lifetime (USA) / 1-Year (International) |
| Sept 2020 – Present | 4-Year / 6-Month (3 Series) |
JHS pedals purchased during this period are covered by a 2-year warranty against any defect in parts or internal components affecting the function or operation of the pedal.
- Physical damage from abuse (broken knobs, pots, jacks, etc.) is not covered but can be repaired at a reasonable cost.
- Tampering with internal trim pots voids the warranty.
JHS pedals purchased during this period are covered by a Limited Lifetime Warranty (for the duration of JHS Pedals' operation) against any defect in parts or internal components affecting the function or operation of the pedal.
- Physical damage from abuse is not covered but can be repaired at a reasonable cost.
- Tampering with internal trim pots voids the warranty.
JHS pedals purchased during this period are covered by a Limited Lifetime Warranty within the USA, or a 1-year warranty for pedals purchased internationally.
- Physical damage from abuse is not covered but can be repaired at a reasonable cost.
- Tampering with internal trim pots voids the warranty.
- JHS Mods are warranted only on the parts and changes made by JHS — not on the underlying non-JHS pedal.